The first Citizens Advice opened in Salford in September 1939, established in the aftermath of the Second World War and provided, amongst other initiatives, a casework service for families in need. Since then, it has continued to grow as a frontline service, finding innovative solutions to the advice needs of its community through free, confidential and independent advice and information services. The aims of the Citizens Advice service are to provide the advice people need for the problems they face, and to improve the policies and practices that affect people’s lives.
Citizens Advice Salford is a charity, dependent on a workforce of paid staff and over 80 trained volunteers. It operates over four permanent sites in Salford, Eccles and Walkden and over 15 outreach locations in the city, which it is continually reviewing to ensure it is reaching the people most in need of its services. It also provides advice via email and phone. It is a member of National Citizens Advice which provides the extensive information system it uses to advise clients and set standards for advice, training, equal opportunities and accessibility in its offices. Its core funding is from the Salford City Council and the Salford Clinical Commissioning Group. This helps support its generalist advice service which gives advice on a wide range of subjects such as: benefits, work, debt and money, consumer, family, housing, law and courts, immigration and health. It also receives funding from other major contributors which helps run its specialist advice projects.
Citizens Advice Salford has ambitious aims to continue to deliver extraordinary services and improve the impact it has in the local communities of Salford and the surrounding areas in Greater Manchester. Part of this challenge is to keep up with the increase in the demands for its services due to the current economic crisis, a large portion of which is to ensure it makes full use of its funding and identify opportunities and appropriate revenue streams. Citizens Advice Salford is keen to generate partnerships with local authorities, central government and trusts, in order to achieve its social mission and continue to deliver high impact services.